service

  • 1. Return Policy
  • 2. Return Process
  • 3. Shipping
  • 4. Promotions & Special Offers
  • 5. Exchanges & Replacements
  • 6. Hallmark & Certification
  • 7. Customer Support
  • 8. Jewelry Consultation & Styling

1. Return Policy

  • Return Window: We offer a 7-day return policy for all unused and unworn items—no questions asked.
  • Refund Process: Refunds are processed after the returned product reaches our warehouse. Domestic refunds take 3–5 business days. International orders are not eligible for refunds.
  • Shipping Charges: Shipping charges paid during the original purchase are non-refundable.
  • Missing Items in Return: If a return contains fewer items than claimed, we reserve the right to deduct up to the full MRP of the missing product, including promotional or free items.